Elevator Call Center Platform

Elevator Call Center Platform

Focusing on elevator safety, we are always by your side.

Elevator maintenance personnel cannot predict when they will need to provide service. Emergencies can happen at any time, requiring them to respond as quickly and effectively as possible. Relying on unprofessional, non-full-time property management staff to respond to elevator calls is clearly unreliable, and the multi-tasking property management staff can't guarantee being always available. 72% of customers feel frustrated and angry when they can't contact the on-duty staff. In emergency situations, this percentage is even higher, and they may feel desperate and angry, which can lead to subsequent complaints, or even lawsuits. Clearly, you need to answer all elevator calls promptly, no matter when they occur; and what's more, you need professional elevator call answering services.

Stuck in an elevator? National regulations state that rescue arrival times should not exceed 30 minutes. If you use the KYL elevator call  center platform solution, the response time will be even shorter! Keyuanlong elevator call center platform can also provide a variety of intercom upgrading programs.

For more information, contact us at: master@keyuanlong.com.cn

Keyuanlong has been deeply involved in the elevator industry for many years and has rich experience. We provide elevator call center solutions, from answering emergency calls to rescue dispatch arrangements, data export, which can provide you with outstanding customer service. Through our platform, your customers, employees, or visitors will be able to connect to emergency rescue services.

What can we do?

Our elevator call center platform solution promises to answer within 3 rings or less. Our professional solutions will ensure that callers get immediate emergency help, and can provide additional safety protection for your building, hotel, or company, as well as provide appropriate call records and recordings.

→Multilingual Support: Satisfying international needs, providing multilingual services for customers.

→ Customized Service: According to customer needs, provide customized products and solutions for elevator management. Including only providing answering services, full services (including equipment), or providing call, alarm data, etc.

→Record Retention and Data Management: All communications related to the elevator, including service requests and accident reports, are meticulously recorded. These records are systematically managed so they can be easily retrieved and analyzed when needed. This data can be used for performance evaluation, litigation evidence, and more.

→AI Voice Quality Inspection: Through intelligent voice quality inspection technology, we monitor and improve the service quality of our customer service staff to ensure an excellent service experience.

→Automatic Inspection: Regularly carry out automatic inspections of the elevator intercom lines, promptly discover and solve potential problems, ensure the safety and reliability of elevator operations.

→Maintenance Personnel Support: Seamlessly integrated with the maintenance staff APP, quickly pass and solve operational problems, improve maintenance efficiency and customer satisfaction.

→IoT Connection: Closely integrated with IoT technology, realizing seamless connection with the elevator system, quickly obtaining fault information and locating passenger positions.

→Multimedia Interaction: Support audio, video, and text interaction, making it convenient for passengers and the call center to communicate and guide in real time.

Elevator Call Center platform Software Interface

Networking Solution

Solution 1:

Adding an IoT gateway in the control room to seamlessly connect the emergency alarm information of community elevators with the call center. This solution is applicable for community elevator intercom systems that already have fiber connectivity.

Solution 2:

Complete digital intercom upgrade, catering to customers with high voice quality requirements. By using VOIP technology, it provides  reliability and stability.

Solution 3:

Suitable for villa communities and situations where elevator layouts are distributed. By installing an IoT gateway on each elevator, connection and integration with the call center can be realized.

Solution 4:

An upgrade renovation solution for the new national standard analog intercom system, suitable for projects that have already installed an analog system. This is aimed at reducing upgrade renovation costs. By adopting the new national standard analog intercom system, it effectively enhances system functions and performance, while being compatible with existing wiring, bringing cost benefits and convenience to customers.

                                          Reliable And Dependable

 Elevator Call Center Platform  is manufactured by our ISO certified factory, which organically integrates the reliability, high quality and leading design of the Keyuanlong brand.

We are quite proud of its excellent performance and stable operation.

Four SMT production lines

Being trapped in an elevator is a terrifying experience. Fortunately, our elevator call center platform solution can provide assistance. This solution is a comprehensive system that integrates emergency response management, problem-solving, and maintenance staff dispatching. The goal is to provide passengers with the most timely and effective help during elevator malfunctions or emergencies.

→Multilingual Support: Satisfying international needs, providing multilingual services for customers.

→ Customized Service: According to customer needs, provide customized products and solutions for elevator management. Including only providing answering services, full services (including equipment), or providing call, alarm data, etc.

→Record Retention and Data Management: All communications related to the elevator, including service requests and accident reports, are meticulously recorded. These records are systematically managed so they can be easily retrieved and analyzed when needed. This data can be used for performance evaluation, litigation evidence, and more.

→AI Voice Quality Inspection: Through intelligent voice quality inspection technology, we monitor and improve the service quality of our customer service staff to ensure an excellent service experience.

→Automatic Inspection: Regularly carry out automatic inspections of the elevator intercom lines, promptly discover and solve potential problems, ensure the safety and reliability of elevator operations.

→Maintenance Personnel Support: Seamlessly integrated with the maintenance staff APP, quickly pass and solve operational problems, improve maintenance efficiency and customer satisfaction.

→IoT Connection: Closely integrated with IoT technology, realizing seamless connection with the elevator system, quickly obtaining fault information and locating passenger positions.

→Multimedia Interaction: Support audio, video, and text interaction, making it convenient for passengers and the call center to communicate and guide in real time.

Four SMT production lines

Improving Safety: Our call center ensures timely handling of elevator malfunctions and emergencies through real-time communication and swift response, guaranteeing passenger safety. This not only enhances the reputation of the property but also reduces potential accident risks, lowering legal and compensation liabilities.

Enhancing Operational Efficiency: Our efficient call center swiftly identifies faults and dispatches maintenance personnel to the site, reducing the time required for fault resolution and elevator downtime. This means passengers can quickly regain a normal elevator experience while improving the overall operational efficiency of the elevators.

Reducing Costs: Through regular inspections, we assist property owners in timely identification of potential issues and take measures to minimize the occurrence of elevator intercom failures and damages, thereby reducing maintenance and repair costs.

Elevating Resident Experience: Our call center not only provides emergency assistance but also engages in real-time interaction with passengers, offering accurate guidance and support. This personalized service enhances the passenger experience, improves satisfaction with the living environment, and increases customer loyalty and word-of-mouth promotion.

Our heart, customer peace of mind.